Refund policy

Vyraris is billed through Shopify. Charges appear on your regular Shopify bill, and any refund we approve is issued through Shopify.

The Starter plan comes with one 14-day free trial per store. Nothing is charged during the trial, and if you cancel or uninstall before it ends, you pay nothing. Growth and Pro are paid from the first day.

One trial per store, ever: reinstalling, or using a new account for the same store, doesn't start a new trial.

Payments for a plan period that has started are not refundable, including unused time and unused replies, and including when you cancel partway through a period.

Where the law gives you a right to a refund, that right still applies.

If you were charged by mistake (for example twice, or after you cancelled), the wrong charge is refunded in full.

If the service was unavailable or not working for more than 3 days in a row because of a problem on our side (not Gmail, Shopify, or your own settings), contact us within 14 days and we'll refund or credit that time.

You can cancel any time in Shopify (Apps → Vyraris → Change plan) or by uninstalling the app. Charges stop from then on.

Disconnecting Gmail on its own doesn't cancel your plan.

Upgrades and downgrades, and any credit for unused time when you switch, follow Shopify's billing rules.

No refunds are given where there's evidence of fraud or abuse, such as repeated trials for the same store.

Please contact us before disputing a charge. Most problems are solved within a day. A disputed charge pauses the assistant until it's resolved.

Email support@vyraris.com with your store address (yourstore.myshopify.com) and what happened. We reply within 2 business days.