Terms of service

Vyraris reads new customer emails in the Gmail inbox you connect, looks up the matching orders in the Shopify store you connect, and writes replies. In draft mode you approve every reply; in auto-send mode replies are sent for you.

The service is for businesses only, not for personal or consumer use. You need to be at least 18 and authorised to act for the store you connect.

Keep your password safe; you're responsible for everything that happens in your account. One account per store, and don't share accounts between stores.

One free trial per store, ever. Creating extra accounts to get more free trials isn't allowed and can lead to all related accounts being closed.

Vyraris is billed through Shopify. Charges appear on your regular Shopify bill, and Shopify's billing terms also apply to them.

The Starter plan comes with a 14-day free trial; Growth and Pro are paid from the first day. One free trial per store: reinstalling, or using a new account for the same store, doesn't start a new trial.

Plans are billed every 30 days or yearly, in advance, and renew automatically until you cancel. You can change or cancel your plan any time in Shopify (Apps → Vyraris → Change plan), or by uninstalling the app.

Changes between plans, and any credit for unused time, follow Shopify's billing rules.

Refunds are handled as described in our Refund policy.

Each plan includes a number of replies per billing month, counted from the day the plan started. When you reach it, the assistant pauses until your replies refill or you change plan. We never charge extra without asking.

We may change prices with at least 30 days' notice. New prices only apply after you approve them in Shopify.

If a payment fails or is disputed, the assistant is paused until it's resolved.

Replies are written by AI. AI can make mistakes: it can misread an email, misunderstand an order, or write something inaccurate. We don't guarantee that any reply is correct, complete or suitable.

The assistant uses only your store data and the store info you write, and leaves tricky emails for you. You stay fully responsible for every message sent from your inbox, including in auto-send mode. We recommend draft mode until you trust the replies.

You're responsible for the accuracy of your store info, and for having the right to let us process your customers' emails and order data for you (you are the data controller, we process it on your behalf).

Don't use the service to send spam, to mislead or harass customers, or for anything illegal.

Don't try to get around limits or trial rules, resell or share access, copy or reverse-engineer the service, overload it, or access accounts or data that aren't yours.

We own Vyraris: the software, design, name and logo. You get a limited right to use it while your account is in good standing; nothing else is transferred to you.

You keep ownership of your store data, your emails and the replies sent from your inbox.

We work hard to keep the service running, but we can't promise it will always be available or free of errors, for example when Gmail, Shopify or our AI provider has problems.

The service is provided "as is". As far as the law allows, we're not liable for indirect losses such as lost sales, lost customers or reputational harm, including losses caused by a reply the assistant wrote.

As far as the law allows, our total liability is limited to what you paid us in the last 3 months.

We may pause or close an account, without a refund, if it breaks these terms, abuses the trial or refunds, or puts the service or other customers at risk. Where reasonable, we'll tell you first.

You can disconnect your store and inbox at any time, and ask us to delete your account and its data. We may stop offering the service with 30 days' notice, and refund any unused prepaid time.

If we change these terms in an important way, we'll email you at least 14 days before the change takes effect. Continuing to use the service after that means you accept the new terms.

These terms are governed by the laws of the Republic of Serbia, unless the law of your country requires otherwise.

Questions about these terms: support@vyraris.com.